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Shipping & Returns

Shipping & Returns

Free Shipping On Orders Over %50
100% Money Back Guarantee

 

 

Shipping Rates

Receive FREE shipping:

If your order is over $50 you receive free shipping. With exceptions to HI, AK, APO, Virgin Islands and International addresses.

The best way to see the exact shipping quotes for your order is to add the products you are interested in to your cart. Our shipping rates are based on zip code, and what type of delivery you want.

Please allow 1-2 days of processing before your order is shipped. See chart below.

FREE SHIPPING
3-8 business days Orders over $50 & Under 20 lbs
Standard 3-5 business days $4.95 (Orders under $50)
Express Shipping 2-3 business days  
Overnight Shipping 1-2 business days  

 

Please note: Ground flat-rate shipping and free ground shipping does not include HI, AK, APO addresses or other locations outside the Continental United States. (View cart to calculate rate.)


Orders to HI, AK, APO, Virgin Islands will be charged a flat rate of $10.

Order Processing Times

All orders placed before 6:00 pm EST will be shipped out within 1 business day. Any orders placed after 6:00 pm EST will be processed the following business day. Orders placed on a weekend or holiday and expedited orders placed after 6pm EST will not ship until the next business day.

 

Shipping Information

We can ship to virtually any address in the Continental United States and internationally. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page. You can also refer to the UPS shipping chart below for estimated shipping times.

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Any shipments going to a PO Box must be shipped USPS.

Please Note: Our Ground Flat Rate shipping is an approximation based on your location in proximity to our warehouse in Utah. For gauranteed delivery dates, kindly choose 2-3 day Express, or 1-day Overnight shipping as these shipments will arrive by their delivery commitment and are not distance dependent. Days shown are "business days" and do not include weekends or holidays when UPS does not deliver.

RETURNS


Your satisfaction is very important to us. Please be aware that although we have policies in place, we understand that there are special circumstances that may warrant a different approach. We value your business and we are willing to work with you to ensure that you are satisfied with your experience and your products. If you believe your return does not fall under the “standard return” umbrella, please feel free to email us at returns@overstockdrugstore.com or call us toll-free at 877-218-4249877-218-4249. (Please have your Web Order Number ready).

  • 30 Day Return Policy

We have a strict 30 day return policy. Any return requests received after 30 days of delivery will be declined. Returns received after 30 days will be accepted only if the customer has submitted their return request within 30 days of delivery.

We accept any UNOPENED and UNUSED products back as a return within 30 days of placing your order. Because of the nature of the products, we will not accept any returns of products with packaging that has been opened or with seals that have been tampered with.

  • Return Request

How do I submit a return request?

If for any reason you wish to return your items, you may submit a return request through our website by logging into your account and following the steps below:

   1. Click on the "My Account" link located at the top of any overstockdrugstore.com page.

   2. Choose the link for "Completed Orders."

   3. Choose the "Return Items" button.

   4. Select the item you wish to return, the reason for the return, and the refund method (store credit or refund).

Add your personal comments and then submit the request.

   5. A customer service representative will send you a reply with instructions for your return.

 

Please send all returns to:
OverstockDrugstore.com
Attn: Product Returns
14832 S. Concorde Park Drive
Unit A
Bluffdale, UT 84065

All returns MUST include a copy of the INVOICE and RETURN REQUEST AUTHORIZATION FORM.

 

  • Return Shipping and Processing

How do I pack my return/What do I need to include with my return?

The box your order arrived in should be sufficient for your return to ensure the products arrive back to us undamaged. Please pack your return shipment securely so that the products are not damaged during shipment.

Please print out a shipping label and tape it to the outside of the package and take your return to the Post Office or any UPS store (depending on who you received your shipping label from).

Please do not discard any items unless instructed to do so by a Customer Service Representative. If you have already discarded any paperwork (invoice, etc.), please contact a Customer Service Representative for further instruction by emailing us at returns@overstockdrugstore.com.

  • Return Shipping Cost

Do I need to pay for return shipping?

We want to be fair. In some cases, your return may qualify for a Return Shipping Label, on us. We will provide free return shipping if your return is the result of our error (i.e. damaged, defective, or incorrect item, etc.) Please click here for more information regarding damaged/defective orders or if you received an incorrect item.

In other cases, customers will responsible for ALL return postage fees unless a Customer Service Representative has otherwise informed you.

  • Restocking Fees

A 10% re-stocking fee will be applied on a return that is not the result of our error.
Due to the high cost associated with returns, a 10% restocking fee will be applied on all returns over $200. A 10% restocking fee will also be applied on all returns over $50 that are being returned for reasons that are not the result of our error. We will deduct that 10% restocking fee from your total refund when the return is received and processed. Again, restocking fees only apply to a return that is not the result of our error.

  • Refunding Your Return

We will issue you a refund for the purchase price of any UNOPENED, UNUSED, and UNDAMAGED product immediately upon receiving and processing your return. We cannot issue a refund before it has been received and processed. After your return has been received and processed, we will issue you a refund for your order total less the actual shipping costs.

Your return may qualify for a refund of the shipping cost if you have:
o Received items that were damaged in the shipping process.
o Received the wrong items or items you did not order.

 If you have any questions or concerns regarding our Shipping, Return Policy or our Refund Policy please feel free to email us at returns@overstockdrugstore.com or give us a call toll-free at 877-218-4249.

 

Damaged/Defective or Incorrect Items

We sincerely apologize that your items have arrived damaged or defective. Even though we do
everything we can to package all orders securely, unfortunately occasional accidents do occur during shipment. Your satisfaction is very important to us and we are more than happy to replace any damaged/defective items that you receive.

Thank you for giving us the opportunity to fix the situation. We want to address this problem as soon as possible. Please send us an email at returns@overstockdrugstore.com and include the following:

o Your Web Order Number

o The name of the product that arrived damaged or defective

o Whether you would prefer to return & refund, a partial refund or a replacement order

o Please feel free to send us any pictures of the damaged product and how it was packaged, if you are able. Pictures are a great way to better train our warehouse staff and will help reduce the occurrence of damage of items in transit.

A Customer Service Representative will review your inquiry and email you back as quickly as possible. Until we have come to a resolution, please to not throw away your invoice or your damaged or defective items. It is possible that we will ask you to please return those items (at our expense).

 

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