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FAQ


Do you ship outside the U.S.?

What do you mean by Clearance?

What do I need to know about drug expiration dates?

What is an overstocked item?

What is your privacy policy?

What if I want to cancel my order?

Can I return my items?

What methods of payment do you accept?

What is your shipping policy and what options do you offer?

Why do I need to provide an e-mail address?

Do you accept manufacturer coupons?

Why won't my coupon code work?

Will my order be subject to sales tax?

What is a Flexible Spending Account (FSA)?

How do I know which items are eligible for FSA reimbursement?

How do I get a receipt for my FSA-eligible purchases?


Do you ship outside the U.S.?
No, we currently only ship to physical addresses within the U.S.A.


What do you mean by Clearance?
These items represent products from manufacturers that might be going through down-sizing, inventory reduction, package redesign or facility change.

For even greater savings, some clearance items might be nearing their expiration dates. This means the products can be 2-6 months from their suggested "Use By" date. These products still carry our same quality guarantee, and are perfect for normal use.


What do I need to know about drug expiration dates?
We never sell any products that are past their manufacturer-recommended expiration dates.

It turns out that the expiration date on a drug does stand for something, but probably not what you think it does. Since a law was passed in 1979, drug manufacturers are required to stamp an expiration date on their products. This is the date at which the manufacturer can still guarantee the full potency of the drug.

Most of what is known about drug expiration dates comes from a study conducted by the Food and Drug Administration at the request of the military. With a large and expensive stockpile of drugs, the military faced tossing out and replacing its drugs every few years. They discovered that 90% of the 100+ over-the-counter and prescription drugs they tested were still perfectly effective, even 15 years after the expiration dates.

In most cases, expiration dates don’t indicate a point at which the medications are ineffective or unsafe to use.  Medical authorities state expired drugs are safe to take, even those that expired years ago.

Is the expiration date a marketing ploy by drug manufacturers to keep consumers continually restocking their medicine cabinets regularly? You can look at it that way. You can also look at it this way: the expiration dates are very conservative to ensure you get everything you paid for. And, really, if a drug manufacturer had to do expiration-date testing for longer periods it would slow their ability to bring you new and improved formulations.

What is an Overstocked Product?
Manufacturers will estimate how many products they will sell for any given year. Many times they overestimate and produce too many products. The manufacturer is then forced to liquidate these excess products. We purchase these products at below-wholesale costs and then pass the savings on to our customers.

What is your Privacy Policy?
You can view our privacy policy by clicking here.


What if I want to cancel my order?
If your order was placed before 12 p.m. Eastern, you can cancel your order up until 12 p.m. that same day. If your order was placed after 12 p.m. Eastern, you have until 12 p.m. eastern the next day to cancel your order.

Can I return my items?
If for any reason you are unsatisfied with your purchase, you may return it for a refund within 15 days of purchase. Because of the nature of the products (over-the-counter drugs), regulations will not allow us to accept any returns of products with packaging that has been opened or with seals that have been tampered with.
If you choose to return a product within these returns guidelines, we will gladly accept it and give you a full refund, minus the original shipping charges. We are unable to pay for return shipping charges.

Please send all returns to:

OverstockDrugstore.com
Attn: Product Returns
 

14832 S. Concorde Park Dr Bld A
Bluffdale, UT 84065


What methods of payment do you accept?
We currently accept Visa, MasterCard, American Express, Discover, and PayPal.


What is your shipping policy and what options do you offer?
All orders will be shipped out within 1-2 business days from the day the order was placed. Any orders placed after 5 p.m. Eastern will be processed the next business day.


We are currently shipping through UPS 2nd Day Air, Ground Service and Home Delivery. Please refer to our Shipping and Returns page for more details.


Why do I need to provide an e-mail address?
We ask that you provide your e-mail address so we can send you an order confirmation and tracking number for your package. As stated in our Privacy Policy, we will not sell your information.


Do you accept manufacturer coupons?
We do not currently accept manufacturer's coupons or rebates for nonprescription items. Should we introduce a coupon or discount program in the future, you will be able to find information about this topic on our website. We are always running specials and will keep you updated on current specials and promotions.


Why won't my coupon code work?
From time to time, we run coupon promotions for our site. Many of these promotions have stipulations such as specified expiration dates or perhaps only being good for certain product categories. Many coupon sites follow these promotions and republish the coupon codes on their sites; however, they don't always provide all the details of the promotion, and they don't always remove the coupon code when the promotion is ended. We only honor coupon codes that meet the specifications we put forth and cannot honor all codes found on 3rd-party sites.

If you are having trouble with a coupon code that we have advertised on our site, in a promotional email we sent, or inside a shipment from our store, please contact customer service and we'll be happy to assist you.


Will my order be subject to sales tax?
Only orders shipped to Utah will be charged sales tax. The tax rate applied for Utah orders will match the current rate at the location of our corporate headquarters (approximately 6.5%). Orders shipped to addresses in all other states in the continental U.S. will not be charged sales tax.


What is a Flexible Spending Account (FSA)?

A Flexible Spending Account (FSA) allows consumers to deduct pre-tax dollars from their paychecks and deposit those funds in employer-sponsored accounts to pay for medical expenses - including over-the-counter, prescription, and vision health essentials. Consumers then submit expense receipts to healthcare administrators for reimbursement.

For more information about Flexible Spending Accounts (FSAs), contact your employer. An FSA might also be referred to as or be a part of a "cafeteria plan."


How do I know which items are eligible for FSA reimbursement?
As a free service to our customers, we clearly mark over-the-counter (OTC) products most likely to be eligible for reimbursement with this icon*:

You can also filter your search results to show only FSA eligible products. *Note: Although the IRS sets guidelines for FSA programs, individual employers have the final determination of which expenses are covered by their FSA programs. The FSA icon displayed on our site does not guarantee you will be reimbursed. Check with your employer for the specific guidelines of your program.


How do I get a receipt for my FSA-eligible purchases?
To view your order receipts, simply click the “My Account” link at the top of any page (must be logged in), then click “Completed Orders” and find the relevant order. Click on the order then click the “view order details” button to see the order receipt.


 

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